Policies & Procedures

An important part of the Board’s governance responsibilities involves setting policies that describe how we expect the school to be run, in order to produce the best outcomes for our students and to fulfil our legal requirements. The application of these policies in the day-to-day running of the school is the responsibility of the principal, in accordance with the procedures and handbooks specified in each policy.

To access the policies click on the green SchoolDocs logo to the right, you will be asked for a username and password, please use the information below.

Username: riverton

Password: care

Complaints Procedures

Steps to follow for parents/caregivers wishing to make a complaint:

All complaints must be submitted within 28 days of the incident date.
In the first instance, an approach should be made to the class teacher regarding a complaint about any aspect of the teaching/learning programme or student management.
When a parent/caregiver is unable to approach or resolve an issue with a teacher, they should approach a senior staff member ie. Principal or Associate Principals. Where a concern remains unresolved or involves the Principal, the complainant should direct a complaint in writing to the board.
If the complaint is a serious complaint regarding teacher competence or child safety, it should be directed in the first instance to the Principal.
If the concern is about abuse, see Child Safety Policy.
If the board receives a complaint, the board will notify the complainant of the action that has taken place or is to take place.

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